Conditions of use

The Terms and Conditions in this section will govern all sales concerning unless otherwise agreed to in writing, signed in Quakertown, PA, by an authorized agent.  Terms and Conditions contained in this section are as follows in each section.  Customers agree to all the following terms and conditions listed below once a purchase is made.  It is very important that each customer reads all of the following terms and conditions completely.  If you as a customer are unsure of any terms listed below please call and speak with a customer service representative for clarification.  The terms are here to protect both the and it's customers.  The has the right to change and update the following terms and condition at anytime.  It is recommended that you read the terms and conditions before placing an order, and also look to see if any revision have been made.  Revisions will be posted in this section from time to time.  As they occur we will indicate this revision as an Update to terms and date this revision for you to help save time.  Note that the will not assume any responsibility for any damage to equipment, data or other property resulting from the use of our products or services.  The customer assume all responsibility for the use of each product purchased.  It is recommended that the customer make sure that the product being purchase suit his or her application needs properly.

Shipping and Order Placement

All standard product orders that are received by 3:00 pm EST will be shipped the same day unless notified (excludes USPS which is always shipped the following day).  Any orders received after 3:00 pm (EST). will be shipped the following business day.  All orders placed with the will receive an order conformation sent via e-mail.  All customers with questions are encouraged to contact us. (Note: the online store is there for your convenience for 24 hour order placement.)  Our customer service representatives are in Monday through Thurs 8:30am till 5:30pm EST, 8:30am till 5:00pm EST on Fridays.    Since we ship via UPS we are subject to their shipping schedules.  You can check with us or UPS directly during holidays to see which days UPS is shipping packages.  Orders shipped outside of the USA and Canada may be charged a minimum of $5.00 handling fee.  The reserves the right to ship from other locations if necessary, customer will be notified if shipping change takes place. All orders place with the generic shipping cost of  "Best Way Ground" will be charged the actual shipping cost. Shipping prices estimated by the are only estimates and each customer will be billed the actual shipping cost. More Shipping Information

Tracking Orders

Returning customers may check the status of their UPS/FedEx package via our online package tracking system which can be found in the Your Account section of our online store.  Tracking a package requires UPS/FedEx to scan the package and upload it into their system before any information is available.  This information may not be available until the next business day.



  1. Returns must be submitted within 30 days of the invoice date of the order
  2. Returned items MUST be in resalable condition with the original packaging – if not there will be a restock charged up to 25%
    1. Must have original packaging, test results, accessories included in return or there will be a restock charged
    2. All returned items that are open or show any sign of use will be subject to a restocking fee.
    3. Must not show any wear and tear, damage, dirt, etc. or have writing or labels on the products
    4. All items returned and are not resalable will have no credit/refund given and may be sent back to the customer with being responsible for the freight cost.
  3. Any order mistakes (a short ship or miss-ship) must be notified to us within 48 hours from the delivered date, or we will consider the order shipped complete and correct
  4. Any items returned that are not resalable may be returned to the customer with the freight being billed to them.
  5. Processing Times: (Once the RMA is delivered to the warehouse)
    1. Standard – 5-7 business days from the delivery date of RMA
    2. All 3rd Party manufacturer returns may take up to an additional 14 days to process

* reserves the right to authorize product returns beyond the 30 days from the invoice date in some cases. If the product is accepted after the 30 days, there will be Store Credit issued toward Future purchases only. All Store Credits must be used within one calendar year of issue.

Back Orders

At the we strive to stock every cable and cabling product listed on our web site, but from time to time we do run out of stock.  If this happens an e-mail will be sent to you informing you of current stock in house and when stock is due into our location to fill this order.  At that time it is your choice to continue with the current purchase or to cancel that order, balance, or item from your order.  At the it is our pleasure to serve you, our valued customer.  We in no way want to inconvenience you.

Shortages or Wrong Item

At the we strive to ship each order complete without any mistakes but if a shortage or wrong item should occur you must report any problems within 7 business days of receiving the order, otherwise these orders will be deemed as complete.


Pricing is subject to change without notice.  The reserves the right to correct any typographical/pricing errors at anytime.

Sales Taxes in PA

Any orders shipped to or picked up in Pennsylvania is subject to 6% sales tax and is added, unless Buyer provides an "Pa Sales Exempt Certificate" when establishing their account. Please Note: There will be a $5 fee for all tax refunds requested after shipping.

Sales Tax in Other States

We currently collect tax in the following states:


If you are tax exempt in any of these states, you may send us a copy of your tax-exempt certificate. Once received, we can flag your registered account for tax exemption. Please Note: There will be a $5 fee for all tax refunds requested after shipping.


Payment Processing and Security

At the payments can be made with Credit Cards, currently we accept Visa, Master Card, American Express, and Discover.

At the we take every precaution to protect our users' personal information and to store it securely.  We protect your credit card information and other personal information by using 256 Bit SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers, and maintaining Secure Site status from GeoTrust.  We use E-Commerce Exchange (Powered by to process your credit card information.  We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions, if necessary.  It is used exclusively for that purpose. Your information is safely stored behind a firewall that protects it from users from other networks.  It is very important that once you create a Customer ID and password that you keep it private to prevent fraud. will not assume responsibility for circumstances beyond our control.

Order Cancellations

You can cancel your order with the by send an email  to [email protected] by 2:00PM EST. the day the order was placed.  Please write "Cancellation Order" followed by your Order Conformation number found in the conformation email which is sent to you shortly after your ordered is placed.  Custom cables orders may not be cancelled after 12 hours of placing the order.  If you need to cancel or make a change to a custom order you must call this request in and speak with a customer service representative at our location within this 12 hour window.  If you can not reach a live person you can leave a message in the customer service voice mail stating your request.  (Note: all voice mail message are time and date stamped by our voice mail system.)  Since custom cable orders are usually very specific and are generally for a specific customers application we can accept any cancellation.  Customers will be charged for the complete order amount.


We do warranty all computer cables for their lifetime use from the date of purchase, this warranty entails that all cables will be defect free and in excellent working condition upon arrival without any flaws to materials or workmanship to each customer.  If for any reason you suspect a problem with our products you must report them to us at [email protected] within 7 business days, other wise we will assume the product arrived without any flaws to materials or workmanship.  The warranty is voided if the product has abnormal wear and tear due to any other distress caused by misuse.  Any alteration to the cables or products that the sells automatic voids any warranty related to each product. Upon failure of the cable/product baring any misuse the cable will be replaced promptly. Cable replacement will be provided but no credit will be issued for warranty claims exceeding 7 business days.


In order to purchase from a customers must first go through our customer registration page or complete this process at the end of there first order.  Customers should know that will not pass your registration information to any other parties nor will we send unwanted "sales" emails or faxes (known as spam).  E-mail is the primary means of communicating with Your e-mail address is where your invoices, conformations, and any other order information will be sent.

E-mail Newsletters

If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name and e-mail address information).  We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter, or by calling our customer service department at 1-800-626-6622.

Removal From Lists

You may receive periodic emails or postal mailings from us with information on new products and services, or upcoming events. If you do not want to receive e-mail and/ or postal mail from us in the future, please let us know by calling our Customer Service Department at 1-800-626-6622 or by sending us an email at [email protected]. Under no circumstances does the rent, sell or otherwise forward your name or other personal information to other companies.


At the we do our best to ensure all data is current and up to date on our web site, however assumes no responsibility for inaccurate or out-of-date information within our website. At the we also strive to offer the best products and services at affordable prices, but will not assume responsibility for any damage to equipment, data or other property resulting from the use of our products or services beyond the price of products purchased from also reserves the right to revise its policies at any time.


All trademarks referenced in this web site are the property of the respective manufacturer.

Changing Account Information

If for any reason you need to change your account information, simply login to your account at the and use the feature in this part of the site to correct you account information. You can also send request to:

[email protected].